Troubleshooting

Please reach us at support@prepperdisk.com if you cannot find an answer to your question.

I received a warning on my mobile device saying "This connection has no Internet access"

Choose "Keep Trying Wifi" if you see this message. It can be safely ignored after doing so.

Some of the documents (PDF's) get "Blocked" in Chrome

Some versions of the Chrome browser may prevent new tabs by default. If so, you may see this behavior.

On a mobile device, perform a "long press" on the document and choose "Open in a New Tab".

On a desktop or Chromebook, hold the CTRL key when you click the link.

My browser warned me that the connection to Prepper Disk "isn't secure"

This is normal using a local device like Prepper Disk and allows us to serve content faster. You can ignore this message.

My device asked me to "Disable Cellular Data"

Prepper Disk works without cellular data, so you can choose "Yes" if prompted

Some documents only show the first page when clicked

These documents can be downloaded and read in full, on your device, by using a "long press" on a mobile phone /tablet or right-clicking on a PC or Mac

Troubleshooting

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